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RETURN POLICY
While every effort is made to ensure you get a perfect product every time, even our Triple Point Quality Inspection Program (TPQIP), however rare, can sometimes miss a hidden defect.
Defective Requests (DR) will not be honored if the product
has been damaged, misused, or abused by you in any manner.
If you believe you have a defective product,
discontinue use and immediately
Call Customer Service ~ 732-416-0381
It would be very helpful if you had the following information when before you call Customer Service:
- When product was purchased
- Where product was purchased
Please do not email your defective request; our CSR will need to speak with you directly.
A Customer Service Representative (CSR) will ask you a couple of questions and help determine if the product is in fact defective. If a product is believed to be defective, you will have to ship the product to us.
If after speaking to one of our Customer Service Representatives your product is determined to be defective you may be asked to return it to us. If this is the case, please follow the below instructions.
Due To The Nature Of The Product
All Instant Oxygen™ Products
Must Be Shipped With An
"ORM-D Consumer Commodity" Label
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Ship To:
Bioxygen Distribution Corp
Defective Request
15 American Way
Unit # 12
Spotswood, NJ 08884
Upon inspection one of the two procedures below will occur:
- If one of our Product Technicians (PT) determines the product IS defective, we will promptly ship you a brand new product at no additional charge, with a personal letter of apology.
- If one of our Product Technicians (PT) determines the product is NOT defective, we will promptly return your product (at your request), with a letter of determination.
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